Swiggy Recruitment 2023

This includes answering customer questions, troubleshooting customer issues, and managing customer feedback.

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Qualifications:

- Strong knowledge of web development and software troubleshooting

-Prior customer support experience, preferably in a SaaS environment

- Bachelor's degree or equivalent experience in a customer service role

- Excellent communication skills, both written and oral

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The Customer Support Analyst will provide world-class customer support to our clients. This position will require the analyst to be the primary point of contact for our clients.

Responsibilities:

• Serve as the primary point of contact for our clients

• Manage customer expectations and help to resolve any issues that may arise

• Work independently as well as part of a team