Swiggy Recruitment 2023
The Customer Success Manager will also identify upsell opportunities and work with the customer to ensure a smooth hand-off to renewal.
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• Proven success in managing customer relationships, preferably in a SaaS environment
• Strong technical aptitude and understanding of our product • Excellent verbal and written communication skills
• Proven ability to provide exceptional customer service
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The Customer Success Manager is responsible for creating a successful long-term relationship with our customers.
• Expands customer base by up to 100% through upsells and cross-sells
• Educates customers on the product and how to get the most value from it
• Drives customer success by ensuring they are fully operational with our product
• Tracks customer health and flags any potential issues
• Responds to customer queries in a timely manner
• Provides post-sale support including training and technical assistance