Swiggy Recruitment 2023

The Customer Success Manager will also identify upsell opportunities and work with the customer to ensure a smooth hand-off to renewal.

Swiggy Jobs Near Me

Qualifications:

• Proven success in managing customer relationships, preferably in a SaaS environment

• Strong technical aptitude and understanding of our product • Excellent verbal and written communication skills

• Proven ability to provide exceptional customer service

Work From Home Jobs

The Customer Success Manager is responsible for creating a successful long-term relationship with our customers.

Responsibilities:

• Expands customer base by up to 100% through upsells and cross-sells

• Educates customers on the product and how to get the most value from it

• Drives customer success by ensuring they are fully operational with our product

• Tracks customer health and flags any potential issues

• Responds to customer queries in a timely manner

• Provides post-sale support including training and technical assistance