SBI Recruitment 2023
The Customer Success Associate is responsible for the retention and growth of our paying customers.
SBI Jobs Near Me
The Customer Success Associate will work with our customers to ensure they are getting the most out of our products and meeting their business objectives.
They must be able to identify customer needs and provide solutions to meet them.
• Proactively contacting customers on a regular basis to build relationships and maintain visibility into their account
• Identify when a customer is at risk of churning and taking proactive steps to prevent it
• Identifying an opportunity for upselling/cross-sell and converting it
• Generating reports on customer health, engagement, and other key metrics
Sarkari Job Online
• Proven experience in customer service or another client-facing role
• Strong problem-solving skills and the ability to think on your feet
• Excellent communication skills (written and oral)
• Basic technical knowledge, including a working knowledge of CRMs