Flipkart Recruitment 2023
Additionally, the manager must ensure that all customer service representatives are providing accurate and timely information to customers, resolving customer complaints and issues, and meeting or exceeding customer service standards.
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This individual is also responsible for ensuring that all customer service activities are executed in a manner that meets or exceeds the company’s standards for quality and customer service.
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-Develop and manage a team of customer service representatives
-Develop and implement strategies and practices that improve the customer experience
-Increase customer satisfaction and cultivate customer loyalty
-Bachelor's degree in Marketing, Communications or related field
-5 years of experience in marketing or communications role
-Strong writing skills
-Expertise in website management, social media marketing and public relations