Amazon Recruitment 2023
The Customer Service Manager is responsible for leading, developing and motivating a team of customer service professionals.
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-Bachelor's degree in Business Administration or a related field
-At least 5 years of experience in a customer service role
-Strong leadership skills
-Excellent communication skills
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The Customer Service Manager will also be responsible for maintaining customer satisfaction levels, as well as implementing and enforcing company policies and procedures.
-Lead, develop and motivate a team of customer service professionals
-Ensure all customer inquiries are answered in a timely and professional manner
-Maintain customer satisfaction levels
-Implement and enforce company policies and procedures