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Vadilal Recruitment 2023
The role of the Customer Support Voice post is to deliver top-notch customer service through voice channels.
This involves providing product and service support to customers, as well as handling and resolving customer complaints.
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This role also involves upselling products and services, and promoting new and existing features to customers.
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The customer support voice post is responsible for providing first line support to customers through the telephone with the aim of resolving customer queries.
• Answer customer queries through the telephone
• Resolve customer queries
• Keep records of customer interactions and transactions
• High school diploma or equivalent
• 1-2 years of experience in a customer service role
• Excellent communication and problem solving skills
• Ability to work shifts, including weekends and holidays
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