Vadilal Recruitment 2023

The role of the Customer Support Voice post is to deliver top-notch customer service through voice channels.

This involves providing product and service support to customers, as well as handling and resolving customer complaints.

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This role also involves upselling products and services, and promoting new and existing features to customers.

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The customer support voice post is responsible for providing first line support to customers through the telephone with the aim of resolving customer queries.

Responsibilities:-

• Answer customer queries through the telephone
• Resolve customer queries
• Keep records of customer interactions and transactions

Qualifications:-

• High school diploma or equivalent
• 1-2 years of experience in a customer service role
• Excellent communication and problem solving skills
• Ability to work shifts, including weekends and holidays