TCS Recruitment 2023

The Online Chat Agent provides support to customers through the use of chat software. They are responsible for handling customer inquiries and complaints via chat, as well as providing information about products and services. The Online Chat Agent also troubleshoots customer issues, documents customer interactions, and escalate complex issues to a supervisor when necessary.

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Qualifications:

- Prior experience in customer service

- Excellent communication skills

- Strong problem solving skills

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They are the first point of contact for customers who need assistance, and must be able to provide accurate information and solutions to customer inquiries.

Responsibilities:

-Handle customer inquiries and complaints via live chat -Maintain customer database and update records as needed -Provide polite and professional customer support