Swiggy Recruitment 2023

The Online Chat Agent also troubleshoots customer issues, documents customer interactions, and escalate complex issues to a supervisor when necessary.

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Responsibilities:

- Handle customer inquiries and complaints via chat

- Provide information about products and services

- Troubleshoot customer issues

- Document customer interactions

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Requirements:

-Bachelor's degree in business or related field
-At least 5 years of experience in mobile banking or related field
-Strong understanding of the mobile banking market
-Strong leadership and communication skills