Swiggy Recruitment 2023

Additionally, they will be responsible for maintaining accurate records of customer interactions and escalating issues when necessary.

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Qualifications:

-Ability to work independently in a fast-paced environment

-Proficient in Microsoft Office

-At least 1 year of experience in a customer service role

-Strong communication and interpersonal skills

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The Customer Service Specialist is responsible for providing quality customer service to both internal and external customers.

Responsibilities:

 -Handle customer service inquiries via phone, email, and chat

-Enter and update orders into the company's ERP system

-Process returns and issuing refunds

-Research and resolve customer issues

-Maintain accurate customer records