TCS Recruitment 2023

The manager will also be responsible for creating and managing customer feedback programs, as well as leading customer service teams.

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Qualifications:

-Bachelor's degree or equivalent experience in a marketing or customer service field

-At least 5 years of experience in customer service or marketing

-Strong communication skills and excellent organizational skills

-Familiarity with CRM software and social media platforms

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A company’s customer experience is their bread and butter. As the customer experience manager, your job is to oversee customer interactions and ensure that they are positive, informative,

Responsibilities:

-Define the customer experience and develop strategies to improve it

-Oversee customer interactions to ensure a positive experience

-Develop and execute marketing campaigns

-Monitor customer feedback and analyze it to improve the customer experience;