Jio Recruitment 2023
The Customer Service Manager will also be responsible for leading, training, and coaching customer service staff.
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-Bachelor's degree in business administration or a related field
-At least 5 years of experience in customer service management
-Strong leadership and coaching skills
-Familiarity with customer service software
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They will be responsible for developing, implementing, and enforcing customer service policies and procedures.
-Oversee all customer service operations
-Develop, implement, and enforce customer service policies and procedures
-Lead, train, and coach customer service staff
-Ensure that all customer service goals and objectives are met