Jio Recruitment 2023

The Customer Service Manager will also be responsible for leading, training, and coaching customer service staff.

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Requirements:

-Bachelor's degree in business administration or a related field

-At least 5 years of experience in customer service management

-Strong leadership and coaching skills

-Familiarity with customer service software

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They will be responsible for developing, implementing, and enforcing customer service policies and procedures.

Responsibilities:

-Oversee all customer service operations

-Develop, implement, and enforce customer service policies and procedures

-Lead, train, and coach customer service staff

-Ensure that all customer service goals and objectives are met