Jindal Steel & Power Limited Recruitment 2023
In addition to customer experience, you will also be responsible for developing and executing marketing campaigns.
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- Bachelor's degree or equivalent experience in a customer service or marketing role
- Strong written and oral communication skills
- Proven experience gathering and analyzing data
- Experience working with customers
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The customer experience manager will be responsible for understanding customer needs and desires and translating them into actionable feedback for the product team.
- Understand customer needs and desires
- Translate customer feedback into actionable items for the product team
- Work with customers to collect feedback, conduct surveys and interviews, and track engagement
- Analyze data to track customer engagement and develop insights on customer behavior