Infosys Recruitment 2023

The Customer Support Analyst is responsible for providing world-class customer support to our customers.

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Qualifications:

- Bachelor's degree or equivalent experience in a customer service role

- Excellent communication skills, both written and oral

- Strong problem-solving skills

- Experience using a CRM system

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The customer support analyst must be able to work with minimal supervision and be able to effectively manage their time.

Responsibilities:

- Answer customer questions and provide support via phone, email, and chat

- Troubleshoot customer issues and identify solutions

- Manage customer feedback and communicate with engineering to resolve issues