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Infosys Recruitment 2023
The supervisor will also be responsible for handling customer complaints and ensuring that they are resolved in a satisfactory manner.
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Qualifications:
- Proven experience as a Customer Service Supervisor or Manager
- Strong leadership skills
- Excellent communication and problem-solving skills
- Good knowledge of customer service procedures and standards
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This position is responsible for ensuring that all inquiries and complaints are handled in a timely manner and in accordance with company procedures.
Responsibilities:
- Oversee all daily operations of the customer service department
- Handle inquiries and complaints in a timely and professional manner
- Train and guide staff as needed
- Maintain excellent customer service standards
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