2+Years Experience Required
Infosys Recruitment 2023
Job Description: Infosys is seeking enthusiastic and customer-focused individuals to join our team as Client Service Specialists. As a Client Service Specialist, you will be responsible for delivering exceptional service and support to our clients, ensuring their satisfaction and building long-term relationships. This is an exciting opportunity for freshers who are passionate about customer service and eager to embark on a rewarding career in the IT industry.
Infosys Jobs Careers
- Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly and professionally.
- Build strong relationships with clients by understanding their business needs and providing tailored solutions and recommendations.
- Collaborate with cross-functional teams to ensure timely resolution of client issues, managing escalations when necessary.
- Proactively identify opportunities to upsell or cross-sell services and products based on client requirements and business objectives.
- Conduct regular client meetings and check-ins to assess satisfaction levels, gather feedback, and identify areas for improvement.
- Assist in the onboarding process for new clients, ensuring smooth implementation and transition.
- Stay updated on industry trends, market developments, and emerging technologies to provide informed insights and value-added services to clients.
- Prepare and deliver regular reports and presentations to clients, highlighting key performance metrics, project updates, and recommendations.
- Maintain accurate client records, including contact details, communication history, and service agreements.
- Collaborate with internal teams to drive client success, including sales, operations, and technical support.
Skills and Qualifications:
- Excellent communication and interpersonal skills to effectively engage with clients and understand their requirements.
- Strong customer service orientation with a proactive and empathetic approach.
- Good problem-solving skills and the ability to think critically and analytically.
- Proficiency in multitasking and managing competing priorities in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Technical aptitude and the ability to quickly learn and understand complex IT solutions and services.
- Ability to work both independently and collaboratively in a team-oriented environment.
- Proficient computer skills, including MS Office applications.
- Graduation in any discipline is preferred.
- Freshers with a passion for customer service and a keen interest in the IT industry are encouraged to apply.
- Freshers are welcome to apply for this position.
- Prior experience in customer service or the IT industry is an advantage but not mandatory.