Flipkart Recruitment 2023

The role is a mix of technical support and customer engagement and requires strong problem solving skills and the ability to see the big picture.

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Qualifications:

- Bachelor's degree or equivalent experience

- Knowledge of software products and services and the software industry

- Experience in a customer facing role such as customer service, technical support, or account management

- Strong communication skills, both

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The Customer Success Associate will work with a team of customer success managers to ensure our customers are successful with our product

Responsibilities:

• Manage customer contact through all phases of the customer lifecycle, from on-boarding through renewal
• Understand customer needs and work with the customer success managers to ensure those needs are met
• Troubleshoot and resolve issues with the product
• Educate customers on how to use the product and get the most value from it
• Generate reports on customer engagement and success for management review