Dabur Recruitment 2023

The customer experience manager will be the voice of the customer and work to ensure that their needs are being met.

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Qualifications:

-Bachelor's degree or equivalent experience in a customer facing field

-At least 3 years of experience in a customer experience role

-Strong analytical skills and experience using data to track the effectiveness of customer experience initiatives

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They will be responsible for developing and executing customer experience strategies and measurement plans, and will also be in charge of monitoring customer feedback and acting on it.

Responsibilities:

-Develop and execute customer experience strategies and measurement plans

-Monitor customer feedback and act on it

-Manage customer relationships

-Analyze customer feedback and develop improvements

-Work with customer service to implement changes based on feedback