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Dabur Recruitment 2023
The customer experience manager will be the voice of the customer and work to ensure that their needs are being met.
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-Bachelor's degree or equivalent experience in a customer facing field
-At least 3 years of experience in a customer experience role
-Strong analytical skills and experience using data to track the effectiveness of customer experience initiatives
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They will be responsible for developing and executing customer experience strategies and measurement plans, and will also be in charge of monitoring customer feedback and acting on it.
-Develop and execute customer experience strategies and measurement plans
-Monitor customer feedback and act on it
-Manage customer relationships
-Analyze customer feedback and develop improvements
-Work with customer service to implement changes based on feedback
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