Responsibilities:

1. Provide timely and professional technical support to end-users, resolving hardware and software issues related to desktops, laptops, printers, and other peripherals.
2. Install, configure, and maintain desktop hardware and software components, ensuring compatibility with Citi Bank's systems and security policies.
3. Collaborate with the network team to diagnose and troubleshoot network connectivity issues, including LAN, WAN, and wireless networks.
4. Assist in the deployment and maintenance of desktop operating systems, patches, and software updates in coordination with the IT team.
5. Manage user accounts, permissions, and access rights within Active Directory and other relevant systems.

Skills and Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. Strong knowledge of desktop hardware, operating systems (Windows, macOS), and software applications.
3. Experience in troubleshooting and resolving desktop hardware and software issues.
4. Familiarity with network protocols, LAN/WAN technologies, and wireless networking.
5. Proficiency in Active Directory administration and user management.
6. Excellent interpersonal and communication skills, with the ability to effectively convey technical concepts to non-technical users.
7. Strong analytical and problem-solving abilities to diagnose and resolve complex technical issues.
8. Detail-oriented with exceptional organizational and time management skills.
9. Ability to work independently and collaboratively within a team environment.
10. Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are a plus.