Bank Of Baroda Recruitment 2023
The ideal candidate has a strong customer service orientation, good troubleshooting skills, and an interest in web application development.
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-A degree in business administration or a related field
-At least 3 years of experience in a customer service or Marketing role
-Strong writing and communication skills
-At least 3 - 5 years of experience in customer service or customer experience management
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The ideal candidate will also be skilled in A/B testing and statistical analysis, and will be able to use data to improve customer experience metrics.
• Define and track customer engagement and satisfaction metrics
• Use data analysis to identify areas for improvement in customer experience
• Develop action plans to address customer feedback and improve the customer experience
• Manage and execute customer experience initiatives (such as customer surveys, contact center enhancements, etc.)