Amul Recruitment 2023
The Customer Support Analyst is responsible for providing excellent customer support to Amul's customers. This includes providing assistance with product inquiries, troubleshooting issues, and providing training and resources to help customers get the most out of our products. The ideal candidate will have a strong understanding of Amul's products and services, as well as excellent communication and problem-solving skills.
- Provide customer support via phone, email, and live chat
- Answer customer inquiries about Amul's products and services
- Troubleshoot technical issues and provide solutions to customers
- Provide training and resources to help customers get the most out of Amul's products and services
- Work with the Customer Support Manager to develop and implement customer support plans
- Collect and analyze customer feedback to improve Amul's products and services.
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- Excellent communication and problem-solving skills
- Strong understanding of Amul's products and services
- Proficient in Microsoft Office Suite
- Ability to work independently and as part of a team
- Bachelor's degree in a related field
- 1+ years of experience in customer support
- Experience with dairy products or food industry a plus