Amazon Recruitment 2023

The Customer Service Manager is responsible for leading, developing and motivating a team of customer service professionals.

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Qualifications:

-Bachelor's degree in Business Administration or a related field

-At least 5 years of experience in a customer service role

-Strong leadership skills

-Excellent communication skills

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The Customer Service Manager will also be responsible for maintaining customer satisfaction levels, as well as implementing and enforcing company policies and procedures.

Responsibilities:

-Lead, develop and motivate a team of customer service professionals

-Ensure all customer inquiries are answered in a timely and professional manner

-Maintain customer satisfaction levels

-Implement and enforce company policies and procedures