Airtel Recruitment 2023

The Supervisor, Customer Service is also responsible for ensuring that a high level of customer service is provided to all customers.

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Qualifications:

-A degree in business administration, management or a related field.

-At least 5 years of experience in customer service or a related field.

-Familiarity with computer systems and software, including MS Office Suite

-Strong communication skills

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The Customer Service Supervisor will also be responsible for training new customer service representatives, and ensuring that all departmental policies and procedures are followed

Responsibilities:

-Supervise a team of customer service representatives, providing coaching, training, and support

-Ensure that all customers receive quality service and support -Contribute to creating and executing strategies that improve customer satisfaction and loyalty

-Analyze customer feedback and trends to identify areas for improvement