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Airtel Recruitment 2023
The Supervisor, Customer Service is also responsible for ensuring that a high level of customer service is provided to all customers.
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Qualifications:
-A degree in business administration, management or a related field.
-At least 5 years of experience in customer service or a related field.
-Familiarity with computer systems and software, including MS Office Suite
-Strong communication skills
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The Customer Service Supervisor will also be responsible for training new customer service representatives, and ensuring that all departmental policies and procedures are followed
Responsibilities:
-Supervise a team of customer service representatives, providing coaching, training, and support
-Ensure that all customers receive quality service and support -Contribute to creating and executing strategies that improve customer satisfaction and loyalty
-Analyze customer feedback and trends to identify areas for improvement
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