Accenture Recruitment 2023
They are the primary point of contact for their customers and will work to ensure that the customer is able to realize the full value of their investment in our product.
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• Proven experience in customer success or account management role
• Strong problem solving and analytical skills
• Excellent communication and interpersonal skills
• Fluency in English
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The Customer Success Manager will also identify upsell opportunities and work with the customer to ensure a smooth hand-off to renewal.
• Act as the primary point of contact for assigned customers • Manage customer’s expectations and foster a long-term relationship
• Evaluate customer’s needs and identify upsell opportunities • Coordinate renewal process and act as a liaison between customer and sales team